CQC & Compliance
Committed to the highest standards of care quality, safety, and regulatory compliance
CQC Registration & Oversight
Next Chapter Support Group delivers services that are regulated by the Care Quality Commission (CQC). Our governance framework is designed to ensure that we meet the CQC’s standards for safety, effectiveness, caring, responsiveness and leadership.
CQC registration details and rating will be added here.
CQC's Five Key Questions
We are assessed against these fundamental standards to ensure we provide high-quality care
Safe
People are protected from abuse and avoidable harm.
Effective
Care, treatment and support achieves good outcomes.
Caring
Staff involve and treat people with compassion, kindness, dignity and respect.
Responsive
Services are organized so that they meet people's needs.
Well-led
The leadership, management and governance assure high-quality, person-centered care.
Our Commitment to Safeguarding
Safeguarding is at the centre of our practice. All staff receive safeguarding training, know how to raise concerns and work within local safeguarding procedures. We maintain clear reporting lines and a culture that encourages speaking up.
Safeguarding Procedures
- Enhanced DBS checks for all staff
- Mandatory safeguarding training
- Designated Safeguarding Lead
- Clear reporting and escalation pathways
- Multi-agency partnership working
Raising Concerns
Phone:020 1234 5678
Email:safeguarding@nextchaptergroup.co.uk
All concerns are taken seriously and handled confidentially in line with our Safeguarding Policy.
Our Policies & Procedures
We operate with a full suite of up-to-date policies, including Safeguarding, Complaints, Medication Management, Data Protection & GDPR, Health & Safety, Duty of Candour and Whistleblowing.
Safeguarding Policy
Comprehensive procedures to protect vulnerable individuals from harm and abuse.
Complaints Policy
Clear process for raising concerns and ensuring they are handled fairly and promptly.
Equality & Diversity Policy
Commitment to treating everyone with respect, dignity, and fairness.
Medication Policy
Safe medication management, administration, and record-keeping procedures.
Staff Training & Development Policy
Ensuring all staff receive appropriate training and ongoing professional development.
Data Protection & GDPR Policy
Protecting personal information and ensuring compliance with data protection laws.
Health & Safety Policy
Maintaining safe working environments and practices for staff and service users.
Whistleblowing Policy
Enabling staff to report concerns safely without fear of reprisal.
Quality Assurance
We use audits, incident reviews, supervision, feedback and outcome tracking to continuously review and improve our services. We welcome feedback from the people we support, their families and professionals.
Regular Audits
Internal audits and quality checks ensure we maintain high standards and identify areas for improvement.
Feedback & Surveys
We actively seek feedback from service users, families, and staff to inform service improvements.
Learning Culture
We embrace a culture of continuous learning, using incidents and feedback as opportunities to improve.