Make a Referral

Safeguarding

Our Commitment to Safeguarding

At Next Chapter Support Group, safeguarding is at the heart of everything we do. We are fully committed to protecting adults and young people from abuse, neglect and harm, and to promoting a safe, respectful and supportive environment for everyone we work with.

We recognise our responsibility to safeguard vulnerable individuals and take this duty seriously at all times.

What Safeguarding Means to Us

Safeguarding means protecting people’s:

  • Safety

  • Dignity

  • Rights

  • Wellbeing

It also means preventing abuse, recognising concerns early, and taking appropriate action when concerns arise.

We work in line with the Care Act 2014, CQC Fundamental Standards, and all relevant safeguarding legislation and guidance.

Types of Abuse We Safeguard Against

We are vigilant in identifying and responding to all forms of abuse, including:

  • Physical abuse

  • Emotional or psychological abuse

  • Sexual abuse

  • Financial or material abuse

  • Neglect or acts of omission

  • Discriminatory abuse

  • Domestic abuse

  • Institutional abuse

  • Self-neglect

Our Safeguarding Approach

We operate clear safeguarding policies and procedures that ensure:

  • Concerns are taken seriously and acted upon promptly

  • Individuals are listened to and treated with respect

  • Safeguarding actions are person-centred and proportionate

  • Confidentiality is respected while prioritising safety

Safeguarding concerns are always managed in line with local authority safeguarding procedures and reported to the appropriate bodies where required.

Staff Training and Safer Recruitment

All staff at Next Chapter Support Group are required to meet strict safeguarding standards, including:

  • Enhanced DBS checks prior to employment

  • Mandatory safeguarding training for all staff

  • Regular refresher training and updates

  • Ongoing supervision and performance monitoring

  • Clear codes of conduct and professional boundaries

We follow safer recruitment practices to ensure only suitable individuals are employed.

Whistleblowing and Reporting Concerns

We encourage an open and transparent culture where concerns can be raised without fear.

Staff, service users, families and professionals are encouraged to report:

  • Safeguarding concerns

  • Poor practice

  • Unsafe behaviour

Concerns can be raised directly with us, through our whistleblowing procedures, or with external authorities where appropriate.

Working with Others

We work closely with:

  • Local authorities

  • Health professionals

  • Safeguarding boards

  • Families and carers

This collaborative approach ensures safeguarding concerns are managed effectively and in the best interests of the individual.

How to Raise a Safeguarding Concern

If you have a safeguarding concern, please contact us immediately:

Next Chapter Support Group
123 Care Street
East London, E1 1AA, United Kingdom

Telephone: 020 1234 5678
Email: info@nextchaptergroup.co.uk

If someone is in immediate danger, please contact emergency services by calling 999.

Continuous Improvement

Safeguarding practices at Next Chapter Support Group are regularly reviewed and updated to reflect:

  • Changes in legislation

  • Best practice guidance

  • Learning from incidents or feedback

This ensures we continue to deliver safe, high-quality, person-centred care.

Make a Referral